.sh-chat{--sh-blue:#2056ad;--sh-royal:#347de8;--sh-ink:#1b3154;--sh-muted:#7688a2;font-family:Inter,Arial,sans-serif;position:fixed;right:22px;bottom:22px;z-index:9998;color:var(--sh-ink)}.sh-chat *{box-sizing:border-box}.sh-chat-launch{position:relative;display:flex;align-items:center;gap:10px;border:0;border-radius:999px;padding:12px 17px;background:linear-gradient(120deg,#17499f,#3985ef);color:#fff;box-shadow:0 12px 30px #1c4f9b45;font:700 14px Inter,Arial;cursor:pointer}.sh-launch-icon{width:30px;height:30px;display:grid;place-items:center;border:1px solid #ffffff66;border-radius:50%;background:#ffffff20;font-size:19px}.sh-online-pulse{position:absolute;top:8px;left:10px;width:8px;height:8px;background:#48e1a6;border:2px solid #256bc8;border-radius:50%}.sh-chat-panel{position:absolute;right:0;bottom:63px;width:min(390px,calc(100vw - 28px));height:min(590px,calc(100dvh - 110px));min-height:390px;display:flex;flex-direction:column;overflow:hidden;border:1px solid #d7e2f1;border-radius:18px;background:#f6f8fc;box-shadow:0 22px 70px #142d5145}.sh-chat-panel[hidden]{display:none}.sh-chat-head{display:flex;align-items:center;gap:11px;padding:14px 15px;background:linear-gradient(115deg,#1d4c99,#3b7fe0);color:#fff}.sh-chat-brand-mark{width:38px;height:38px;display:grid;place-items:center;border:1px solid #ffffff88;border-radius:12px;background:#ffffff20;font-weight:900;font-size:19px}.sh-chat-head strong,.sh-chat-head small{display:block}.sh-chat-head strong{font-size:14px}.sh-chat-head small{margin-top:3px;color:#d9e7ff;font-size:11px}.sh-chat-head small i{display:inline-block;width:7px;height:7px;margin-right:4px;border-radius:50%;background:#5ee5a6}.sh-chat-close{margin-left:auto;width:32px;height:32px;border:1px solid #ffffff66;border-radius:50%;background:#ffffff15;color:#fff;font-size:23px;line-height:1;cursor:pointer}.sh-chat-context{padding:9px 14px;border-bottom:1px solid #e7edf5;background:#fff;color:#73839a;font-size:11px;line-height:1.45}.sh-chat-messages{flex:1;overflow:auto;display:flex;flex-direction:column;gap:9px;padding:13px 12px}.sh-msg{max-width:88%;padding:9px 11px;border:1px solid #e0e7f1;border-radius:13px 13px 13px 4px;background:#fff;color:#3c506d;font-size:12px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:0 2px 6px #243e6709}.sh-msg.is-customer{align-self:flex-end;border-color:#c9ddff;border-radius:13px 13px 4px 13px;background:#eaf2ff;color:#244a80}.sh-msg.is-system{align-self:center;border:0;background:#e9eef6;color:#687b95;font-size:10px;text-align:center}.sh-msg a{color:#1f61bf;font-weight:800}.sh-msg-meta{display:block;margin-top:4px;color:#98a5b7;font-size:9px}.sh-chat-quick{display:flex;flex-wrap:wrap;gap:6px;padding:0 11px 9px}.sh-chat-quick button{border:1px solid #cbdcf5;border-radius:999px;padding:6px 9px;background:#fff;color:#285997;font:650 10px Inter,Arial;cursor:pointer}.sh-chat-quick button:hover{background:#edf4ff}.sh-chat-compose{display:flex;gap:7px;padding:9px 10px;border-top:1px solid #e6ecf4;background:#fff}.sh-chat-compose input{min-width:0;flex:1;height:39px;padding:0 12px;border:1px solid #d9e2ef;border-radius:10px;outline:0;font:12px Inter,Arial}.sh-chat-compose input:focus{border-color:#6ba0ef;box-shadow:0 0 0 3px #3e83e91a}.sh-chat-compose button,.sh-ticket-actions button[type=submit]{width:40px;border:0;border-radius:10px;background:linear-gradient(120deg,#2b70d3,#438cf1);color:#fff;font-size:18px;cursor:pointer}.sh-chat-foot{padding:0 10px 8px;background:#fff;color:#9aa7b7;font-size:9px;text-align:center}.sh-chat-ticket{display:grid;gap:8px;padding:12px;background:#fff;overflow:auto}.sh-chat-ticket[hidden]{display:none}.sh-chat-ticket label{display:grid;gap:4px;color:#4e6280;font-size:10px;font-weight:700}.sh-chat-ticket input,.sh-chat-ticket select,.sh-chat-ticket textarea{width:100%;min-height:34px;padding:7px 9px;border:1px solid #d9e2ef;border-radius:8px;background:#fff;color:#243b5e;font:11px Inter,Arial}.sh-chat-ticket textarea{resize:vertical}.sh-ticket-two,.sh-ticket-guest{display:grid;grid-template-columns:1fr 1fr;gap:8px}.sh-ticket-guest:not([hidden]){display:grid}.sh-ticket-actions{display:flex;justify-content:space-between;gap:8px}.sh-ticket-actions button{min-height:34px;padding:0 11px;border:1px solid #d4dfed;border-radius:8px;background:white;color:#3b5d8d;font:700 11px Inter,Arial;cursor:pointer}.sh-ticket-actions button[type=submit]{width:auto;border:0;background:#2f76dc;color:#fff}.sh-chat.is-ticket .sh-chat-compose,.sh-chat.is-ticket .sh-chat-quick{display:none}@media(max-width:480px){.sh-chat{right:12px;bottom:12px}.sh-chat-launch{padding:10px 13px}.sh-chat-panel{right:-2px;bottom:58px;width:min(390px,calc(100vw - 20px));height:min(620px,calc(100dvh - 82px));min-height:350px}.sh-chat-context{font-size:10px}}